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Service Agreements & Maintenance

To ensure that your pump station remains effective, it needs to be serviced and cleaned once or twice per year. We offer service agreements to suit a broad range of maintenance budgets, to ensure our customers keep up to date with regular servicing and avoid costly breakdowns. Take the hassle out of routine maintenance, we’ll contact you when a service is due to book a visit with one of our expert engineers, at a time that suits you. Agreements include regular servicing visits, emergency call outs and replacement parts, starting at just £48 per month.

Free site surveys available, with no obligation.

Message us to book yours

Why Get a Service Agreement?

A service agreement helps ensure your system continues to operate efficiently, reliably, and in line with manufacturer requirements. Regular servicing and preventative maintenance reduce the risk of unexpected failures, extend the lifespan of equipment, and support compliance with warranty conditions. By identifying potential issues early, a service agreement minimises disruption and helps avoid costly emergency repairs. Our planned maintenance programmes provide peace of mind, knowing your system is monitored, maintained, and supported by experienced engineers throughout the year.

Expert care

Our highly trained technicians exclusively work on basement sumps and pumps, and can spot problems before any harm is caused. The team is on the road every day of the year to ensure 1000s of pumps across London and the South East are operating reliably and efficiently.

Minimise hassle and admin

With a service agreement in place, we’ll remind you about routine maintenance and ensure that these are booked in as part of our duty of care – so you don’t have to worry about missing these vital check-ups.

Discounted servicing and parts

You get the benefit of 10% off the parts required for any servicing and repairs – or inclusive of parts on our gold plan. And if you do need to call us out in an emergency, there won’t be an expensive one-off charge, since you’ll already be covered!

Emergency engineer call-out

24 hours a day, every day of the year – you can call us when you’re having an emergency and we’ll be there to help, with an average response time of 3 hours across our entire catchment area. See our packages for how many call-outs are included.

Our Service Agreement Packages

Bronze

  • 10% off replacement parts
  • 24 month contract
  •  

£48

/month

Sign Up
  • 24/7/365 support
  • 1 routine service per year
  • Fully comprehensive service reports
  • 10% discount on emergency call outs

Gold


  • Includes replacement parts under warranty for the lifetime of the contract*
  • 24 month contract

£78

/month

Sign Up
  • 24/7/365 Support
  • Dynamic Pump Monitoring on supported equipment
  • 2 routine services per year
  • Fully comprehensive service reports
  • Unlimited emergency call outs* per year

Silver

  • 10% off replacement parts
  • 24 month contract
  •  

£58

/month

Sign Up
  • 24/7/365 Support
  • 2 routine services per year
  • Fully comprehensive service reports
  • 1 emergency call out* per year

A pay as you go option is also available under a Service Agreement – please feel free to ask a member of a team about this.

How It Works

1.

Select a service agreement that suits your system, usage, and maintenance requirements from the options available.

2.

Sign up quickly and easily. Once registered, our team will review your details and confirm the next steps.

3.

We’ll contact you to arrange your first visit at a convenient time, ensuring your system is checked and maintained as soon as possible.

What's included in a service?

*What is not covered under warranty or emergency call outs?

Service Agreements & Maintenance FAQs

A service agreement is a planned maintenance contract that ensures your pump station is serviced at regular intervals. Once set up, we manage scheduling, reminders, and visits for you.
Service frequency depends on the agreement you choose. Options include one or two routine service visits per year, carried out by our specialist engineers.
Service agreements reduce the risk of breakdowns, help extend equipment lifespan, and remove the hassle of remembering maintenance. They also provide discounted parts and emergency cover.
Yes. All agreements include 24/7 emergency support. Depending on your package, emergency call-outs may be discounted, included, or unlimited.
Replacement parts are discounted on Bronze and Silver plans and fully included under warranty on the Gold plan, subject to terms and fair usage.

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